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faq

IS THERE A MINIMUM ORDER SIZE?

No. Ace of Spades Casino Experience has no minimum order size in order to accommodate all clients.

 

HOW DO I PLACE AN ORDER?

When booking with Ace of Spades you will receive an invoice via email to place a security deposit for the date and time requested. Security deposits are typically ~20% of total amount and, once paid for, will secure your booking with us.

 

HOW LONG CAN WE RENT EQUIPMENT?

Standard renting is for up to 4 hours. If you need tables for a longer period of time please make note of that when contacting us.

 

WHEN DO I NEED TO MAKE A RESERVATION?

We encourage you to make reservations at least 10 days in advance as we tend to fully book, especially over weekends. However, we understand that Casino Nights can sometimes be a last minute thought and we will still do our best to accommodate.

 

WHAT IS YOUR CANCELLATION POLICY?

When a security deposit has been paid, you can add/subtract or cancel equipment rentals up until the day before event however, the security deposit is non-refundable. Also day and time changes can be adjusted based on availability up until the day before event as well.

If it is forecasted to rain at your event location and/or Anaheim at any point 2 hours before, during, and 2 hours after event we may have to cancel your event with a full refund of security deposit. If the heat is forecasted to be higher than 90°f at your event location at any point during event we will require casino tables to be indoors. If this cannot be accommodated then we may have to cancel your event with a full refund of security deposit.

 

WHAT IS THE PREFERRED METHOD OF CONTACTING ACE OF SPADES CASINO EXPERIENCE?

Via phone (714) 864-9508 and please ask to speak with Michael.

 

WHAT ARE YOUR PAYMENT POLICIES?

A security deposit can be paid with any major credit/debit card, check, or cash and is non-refundable. The security deposit will be used towards the total amount concluding the event on agreed date and time and will be paid by cash or any major credit/debit card. Remaining Balances must be paid in full before or on day of event.